Policies

Orders & Payment

We accept VISA, Mastercard, AMEX, Discover, and PayPal. Washington residents will be charged 9.5% sales tax. Customers in Canada will be charged provincial tax rates based on location. Online orders may be executed with real-time credit card processing.

Return Policy

If an item is defective or was damaged during shipping, please contact us so that we can discuss the shipment and a resolution.

Items in their original condition may be returned within 30 days of purchase for a full refund. Please return the items in the original shipping container with original packing materials to:

Warframe Store Returns, 9660 153rd Ave NE, Redwood, WA 98052 United States of America

Shipping Policy

Check out our Shipping Page for information on delivery times, rates, restrictions, and holiday schedules.

Privacy Policy

We collect personal data required in order to process your order. Customers are given the ability to create a user account on the Warframe Official Store. This account is completely separate from other user accounts you may hold with other Warframe properties, in particular your in-game Warframe account as well as log-in information for Warframe.com. You agree that you are personally responsible for the use of your password and account. We do not share any of this information that we collect with any other party, nor will we. Please read through our Privacy Policy for full details.

Customer Service

All merchandise store customer support and fulfillment is handled by PMC fulfillment. 

Have questions? Contact us with this form.

©2013 Digital Extremes Ltd. All rights reserved. Warframe and the Warframe logo are trademarks of Digital Extremes Ltd.