Policies

Orders & Payment

We accept VISA, Mastercard, AMEX, and Discover. Customers in Canada will be charged provincial tax rates based on location. Online orders may be executed with real-time credit card processing.

Return Policy

If an item is defective or was damaged during shipping, please contact us so that we can discuss the shipment and a resolution.

Shipping Policy

Check out our Shipping Page for information on delivery times, rates, restrictions, and holiday schedules.

Privacy Policy

We collect personal data required in order to process your order. Please read through our Privacy Policy for full details.

Customer Service

For Domestic USA Shipments: If you need help or have any additional questions regarding your order please contact our Support Team or email merch@digitalextremes.zendesk.com

For International Shipments: At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportglobal.com

©2025 Digital Extremes Ltd. All rights reserved. Warframe and the Warframe logo are trademarks of Digital Extremes Ltd.