COVID-19 SHIPPING DELAY
Update May 12, 2020:
Please note the following updates regarding shipping.
Due to the current COVID-19 situation, many countries have temporarily implemented shipping restrictions.
Orders shipping to the following countries will be delayed until those restrictions are lifted:
- Antigua and Barbuda
- Bosnia and Herzegovina
- Burkina Faso
- Cape Verde
- Cayman Islands
- Cook Islands
- Costa Rica
- Curaçao (Curacao)
- Democratic Republic of the Congo
- Dominican Republic
- Faroe Island
- French Polynesia
- New Caledonia
- Papua New Guinea
- Republic of Congo
- Saudi Arabia
- Sierra Leone
- Sint Maarten
- Solomon Islands
- South Africa
- South Sudan
- Sri Lanka
- Swaziland (Eswatini)
- Trinidad & Tobago
- Turks & Caicos
- United Arab Emirates (UAE)
If you have questions about your order, please contact us through our store https://store.warframe.com/pages/contact
Update March 27, 2020:
As we continue to assess the impact of COVID-19, please note the following updates regarding shipping.
All orders placed after March 25 are now expected to ship after April 9; however, this timing may change.
If your order contains pre-order items, watch your Inbox for an email update with full shipping updates and information.
As a reminder, shipping times are subject to change pending the current COVID-19 situation. If you have questions about your order, please contact us through our store https://store.warframe.com/pages/contact
We apologize for any inconvenience these changes may cause and thank you for your patience during this time. Please stay safe!
Domestic First-Class and Standard Post typically take 3-7 business days for delivery. When using expedited shipping method such as UPS 3-Day or UPS Next Day, please remember that our warehouse requires 1-2 business days for order processing. Thus, expect a UPS Next Day shipment to arrive two days after the order was placed. For 3 Day, look for the package after 4 days.
International and military orders may experience delays in shipping due to inbound and outbound processing. First-Class International and Standard International Shipping orders typically take 3-6 weeks for delivery.
Most countries charge import duties and customs fees. These can vary widely. The recipient of your order will be responsible for any and all customs fees and duties. The whole customs clearance process can also cause delays beyond the shipping timelines listed below and while we're sorry when these delays happen, they are outside of our control. I know, they frustrate us too!
We do not ship orders on the following US holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving and the preceding Wednesday
- Christmas Day
Holiday Order Deadline 2019:
For delivery before Christmas, make sure you place your order by midnight on these shipping deadlines:
- UPS Ground - December 10th
- MI-Domestic - December 14th
- UPS 3 Day Select - December 16th
- USPS First Class Package - December 17th
- UPS 2nd Day - December 18th
- USPS Priority Mail - December 18th
- USPS Priority Mail Express - December 20th
- UPS Next Day - December 20th
- USPS First Class Package - December 4th
- USPS Priority International - December 4th
- MI-International - December 4th
- USPS Priority Mail International - December 11th
* Please allow an additional week for shipments to Africa, South America and Central America.
Rates are calculated before checkout is complete, so feel free to try multiple methods for the best fit.
Please note that UPS does not ship to PO Boxes. No tracking is available for First-Class International or Standard International Shipping Orders.
Contact customer service if you need help or have any additional questions.